Automotive Service Advisor | Customer Care & Repairs

quirk auto dealers; Marshfield (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision insurance

401K

Long-term disability

Life insurance

Critical illness insurance

Paid sick time after 90 days

Vacation after 1 year

Job summary

Quirk Auto Dealerships in Marshfield, MA, is seeking a Service Advisor to join our busy service department. You will greet customers, write repair orders, and communicate repair needs clearly. This role emphasizes accurate cost estimates, managing repair progress, and ensuring customer satisfaction while adhering to safety policies.

A positive attitude and solid interpersonal skills are valued. We offer a competitive salary and in-person work with opportunities in a growing New England

Qualifications

• Greets customers in a timely, friendly manner.
• Writes repair orders and explains charges.
• Performs vehicle walk around and documents customer concerns.
• Provides complete written labor and parts estimates.
• Monitors repair progress and notifies customers of changes.
• Maintains high customer satisfaction.
• Advises customers on car care per manufacturer's specs.
• Follows all safety policies and reports incidents.

Responsibilities

• Greets customers promptly and courteously.
• Prepare and explain repair orders with transparent charges.
• Conduct vehicle walk-arounds and document customer concerns.
• Provide accurate labor and parts estimates in writing.
• Monitor progress of repairs and update customers on changes.
• Notify customers of any estimate or time changes.
• Maintain high levels of customer satisfaction.
• Advise on vehicle care according to manufacturer specifications.

Skills

Greeting customers

Writing Repair Orders

Vehicle walkaround

Labor/parts estimates

Tracking progress

Communicating changes

Customer satisfaction

Advising on car care

Safety compliance

Job description

Quirk Auto Dealerships in Marshfield, MA, is seeking a Service Advisor to join our busy service department. You will greet customers, write repair orders, and communicate repair needs clearly. This role emphasizes accurate cost estimates, managing repair progress, and ensuring customer satisfaction while adhering to safety policies.

A positive attitude and solid interpersonal skills are valued. We offer a competitive salary and in-person work with opportunities in a growing New England