Service Advisor - Elevate Customer Care & Repairs

Mag Motors Monroe Llc; Monroe (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Dearth Automotive (GMC) in Monroe is seeking a service-oriented individual to join as a Service Advisor. You will create a positive initial contact with service customers, coordinate with the service team to schedule repairs, and ensure smooth payment discussions. Excellent benefits offered.

Great opportunity in a progressive dealer group. Primary duties include opening work orders, discussing issues with customers, and maintaining communication throughout repair.

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements.
• Strong written and verbal communication for customer interactions.
• Willingness to handle service scheduling and payment discussions.

Responsibilities

• Open work orders for service customers.
• Discuss service issues with customers and describe problems accurately.
• Determine payment method and explain requirements before work begins.
• Maintain communication with customers during the repair process.
• Close repair orders and document outcomes.

Skills

Customer service

Communication

Sales ability

Problem solving

Tools

CRM software

Computer literacy

Job description

Dearth Automotive (GMC) in Monroe is seeking a service-oriented individual to join as a Service Advisor. You will create a positive initial contact with service customers, coordinate with the service team to schedule repairs, and ensure smooth payment discussions. Excellent benefits offered.

Great opportunity in a progressive dealer group. Primary duties include opening work orders, discussing issues with customers, and maintaining communication throughout repair.