Service Advisor – Client-Focused Auto Service

Csm Companies Group; Monroe (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Dearth Automotive (GMC) in Monroe, WI is seeking a customer service focused individual for the Service Advisor role. You will work closely with the service team to coordinate repairs, communicate with customers, and ensure a smooth repair process in a progressive dealer group.

The position emphasizes excellent customer service, strong communication, and the ability to sell service work, with full-time hours and day shift. Benefits are offered as part of the package.

Qualifications

• Proven ability to deliver excellent customer service in a dealership setting.
• Strong written and verbal communication skills for clear interactions with customers.
• Ability to sell service work and explain options to customers.
• Sufficient computer skills to navigate dealership software and ordering.
• Ability to work in a dynamic, customer-facing environment and handle multiple tasks.

Responsibilities

• Create a positive initial contact with service customers.
• Ensure service phone calls are handled professionally and promptly.
• Schedule service repairs with the Service team and manager.
• Perform tasks per Service Manager instructions and SOPs.
• Open and close service work orders with accurate customer information.

Skills

Customer service mindset

Communication skills

Sales ability

Computer proficiency

Teamwork

Education

High School diploma

Job description

Dearth Automotive (GMC) in Monroe, WI is seeking a customer service focused individual for the Service Advisor role. You will work closely with the service team to coordinate repairs, communicate with customers, and ensure a smooth repair process in a progressive dealer group.

The position emphasizes excellent customer service, strong communication, and the ability to sell service work, with full-time hours and day shift. Benefits are offered as part of the package.