Service Advisor

Csm Companies Group; Monroe (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Dearth Automotive (GMC) in Monroe, WI is seeking a customer service focused individual for the Service Advisor role. You will work closely with the service team to coordinate repairs, communicate with customers, and ensure a smooth repair process in a progressive dealer group.

The position emphasizes excellent customer service, strong communication, and the ability to sell service work, with full-time hours and day shift. Benefits are offered as part of the package.

Qualifications

• Proven ability to deliver excellent customer service in a dealership setting.
• Strong written and verbal communication skills for clear interactions with customers.
• Ability to sell service work and explain options to customers.
• Sufficient computer skills to navigate dealership software and ordering.
• Ability to work in a dynamic, customer-facing environment and handle multiple tasks.

Responsibilities

• Create a positive initial contact with service customers.
• Ensure service phone calls are handled professionally and promptly.
• Schedule service repairs with the Service team and manager.
• Perform tasks per Service Manager instructions and SOPs.
• Open and close service work orders with accurate customer information.

Skills

Customer service mindset

Communication skills

Sales ability

Computer proficiency

Teamwork

Education

High School diploma

Job description

Job Details

Level: EntryJob Location: Monroe - Dearth (GMC) - Monroe, WI 53566Position Type: Full TimeEducation Level: High SchoolJob Shift: Day

Dearth Automotive (GMC) in Monroe is seeking a customer service focused individual to take on our Service Advisor role! Responsibilities include excellent customer service and working closely with the service team on all repairs. Excellent benefits offered. This is a great opportunity to join a progressive work environment and a growing dealer group!

Responsibilities

• Create a positive initial contact with service customers
• Ensure that all service phone calls are handled professionally and expediently
• Work closely with the Service team and manager to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain knowledge of OEM and vendor warranties
• Close repair orders

QualificationsRequirements

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell service work
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs. on a regular basis