Service Advisor

Mag Motors Monroe Llc; Monroe (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Dearth Automotive (GMC) in Monroe is seeking a service-oriented individual to join as a Service Advisor. You will create a positive initial contact with service customers, coordinate with the service team to schedule repairs, and ensure smooth payment discussions. Excellent benefits offered.

Great opportunity in a progressive dealer group. Primary duties include opening work orders, discussing issues with customers, and maintaining communication throughout repair.

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements.
• Strong written and verbal communication for customer interactions.
• Willingness to handle service scheduling and payment discussions.

Responsibilities

• Open work orders for service customers.
• Discuss service issues with customers and describe problems accurately.
• Determine payment method and explain requirements before work begins.
• Maintain communication with customers during the repair process.
• Close repair orders and document outcomes.

Skills

Customer service

Communication

Sales ability

Problem solving

Tools

CRM software

Computer literacy

Job description

Dearth Automotive (GMC) in Monroe is seeking a customer service focused individual to take on our Service Advisor role! Responsibilities include excellent customer service and working closely with the service team on all repairs. Excellent benefits offered. This is a great opportunity to join a progressive work environment and a growing dealer group!Responsibilities:Create a positive initial contact with service customersEnsure that all service phone calls are handled professionally and expedientlyWork closely with the Service team and manager to schedule service repairsPerform additional duties as required by the Service ManagerPerform all required tasks in accordance with company Standard Operating ProceduresPrimary Duties:Open work ordersDiscuss service issues with customer and create an accurate description of customer's service problems and requestsDetermine method of payment and explain payment requirements to customer before work commencesMaintain communication with customer as necessary during the repair processMaintain knowledge of OEM and vendor warrantiesClose repair ordersRequirements:Ability to work in a dealership environment with frequent exposure to weather elementsWillingness and ability to work up to 12 hours per day as requiredAbility to sell service workAbility to work with customers in a variety of situationsGood writing and communication skillsSufficient computer skillsAbility to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs. on a regular basis