Service Advisor: Elevate Car Care Experience

AutoNation Inc.; Orange Park (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k matching

Health, dental, and vision insurance

Maternity benefits

Employee vehicle purchase and service"

YouDecide discount program

DRVPNK cancer charity support

Job summary

AutoNation, a leading automotive retailer, seeks a Service Advisor to bridge service technicians and customers. You’ll explain technician recommendations in clear language and identify up-sell opportunities to keep vehicles safe.

Daily duties include scheduling, guiding customers through service experiences, and handling repair orders with transparent estimates, while maintaining high customer satisfaction and loyalty.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales skills

Communication skills

Interpersonal skills

Organizational skills

Tech-savviness

Education

High school diploma or equivalent

Tools

CRM software

Job description

AutoNation, a leading automotive retailer, seeks a Service Advisor to bridge service technicians and customers. You’ll explain technician recommendations in clear language and identify up-sell opportunities to keep vehicles safe.

Daily duties include scheduling, guiding customers through service experiences, and handling repair orders with transparent estimates, while maintaining high customer satisfaction and loyalty.