Service Advisor, Drive Service Sales & Customer Experience

Lowe & Moyer Garage; Fogelsville (Lehigh County); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Job summary

Lowe & Moyer Garage in Fogelsville, PA is seeking a Service Advisor to manage the service reception and ensure customer inquiries are handled from start to invoice, contributing to efficient shop utilization and lasting customer relationships.

This role requires proactively generating leads, driving service sales, coordinating scheduling and resources, welcoming customers, and maintaining clear communication.

Qualifications

• High school education or equivalent.
• Experience in a dealership position recommended.
• Further education in a relevant field.

Responsibilities

• Proactively generate and prioritize leads by reviewing history, analyzing diagnostics, and contacting customers.
• Drive service sales by assessing needs and scheduling work.
• Maximize shop efficiency by planning work time and coordinating resources.
• Ensure a positive customer experience by welcoming customers and communicating changes.
• Build long-term customer relationships by reviewing work and suggesting future services.
• Foster a collaborative service department culture through teamwork and accountability.

Skills

Lead generation

Service sales

Shop efficiency

Customer experience

Customer relationships

Team collaboration

Business acumen

Product knowledge

Safety standards

IT skills

Communication

Customer service

Initiative

Planning

Problem solving

Collaboration

Education

High school diploma

Dealership experience recommended

Further education

Job description

Lowe & Moyer Garage in Fogelsville, PA is seeking a Service Advisor to manage the service reception and ensure customer inquiries are handled from start to invoice, contributing to efficient shop utilization and lasting customer relationships.

This role requires proactively generating leads, driving service sales, coordinating scheduling and resources, welcoming customers, and maintaining clear communication.