Auto Service Advisor: Repair Estimates & Customer Care

Bergey; Montgomeryville (Montgomery County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Employee Referral Program

Employee Discount

Job summary

Bergey’s Inc. in Montgomeryville, PA is seeking a Service Advisor to greet customers, listen to their needs, and determine the required service. You will prepare repair orders, estimate costs, and advise customers on additional services.

The position is full-time with responsibilities including coordinating with technicians, communicating progress, and ensuring accurate documentation of repairs and costs.

Qualifications

• Customer service mindset and ability to listen to customers' needs.

Responsibilities

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommends corrective procedures and prepares work orders.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Greets customers in a timely, friendly manner and obtains vehicle information.

Job description

Bergey’s Inc. in Montgomeryville, PA is seeking a Service Advisor to greet customers, listen to their needs, and determine the required service. You will prepare repair orders, estimate costs, and advise customers on additional services.

The position is full-time with responsibilities including coordinating with technicians, communicating progress, and ensuring accurate documentation of repairs and costs.