Auto Service Advisor: Listen, Advise, Schedule

Bergey's; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Vacation & PTO

Paid Holidays

401k + Profit Sharing

Insurance - Medical/Dental/Vision

Employee Assistance Program

FSAs & HSAs

Life Insurance

Advancement Opportunities

Employee Referral

Employee Discount

Job summary

Bergey's Dodge Ram Fiat in Lancaster, PA is seeking a Service Advisor to greet customers, listen to their concerns, explain required maintenance, and prepare repair orders with cost estimates.

You will communicate with customers, schedule service, and coordinate with technicians to ensure timely, accurate work. A valid driver's license and strong customer service skills are essential; the role offers growth within a family-owned auto group.

Qualifications

• Valid Driver's License required.
• Pre-employment background checks and drug screening.
• Excellent customer service and communication skills.

Responsibilities

• Greet customers and listen to descriptions of problems or services needed.
• Prepare repair orders with time, cost and labor estimates.
• Explain work performed and charges to customers clearly.
• Schedule service appointments and coordinate with technicians.
• Follow up with customers about changes in estimates or promised times.
• Keep service area and pricing guides up to date.

Skills

Customer service

Communication

Problem identification

Multi-tasking

Job description

Bergey's Dodge Ram Fiat in Lancaster, PA is seeking a Service Advisor to greet customers, listen to their concerns, explain required maintenance, and prepare repair orders with cost estimates.

You will communicate with customers, schedule service, and coordinate with technicians to ensure timely, accurate work. A valid driver's license and strong customer service skills are essential; the role offers growth within a family-owned auto group.