Automotive Service Advisor — Elevate Customer Experience

Bergey's; Pennsylvania; On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Vacation and PTO

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Paid Training

Employee Referral Program

Employee Discount

Job summary

Bergey's Souderton location is seeking a Service Advisor to facilitate communication between customers and the service team. You will manage warranty discussions, schedule maintenance, and prepare accurate repair estimates to ensure customer satisfaction.

The role requires 3-5 years of experience, strong communication skills, and the ability to work with computers and service software. Bergey's offers competitive pay and comprehensive benefits with career advancement opportunities.

Qualifications

• 3-5 years' experience
• Ambition to provide outstanding customer service
• Ability to interact effectively with others in difficult situations
• Competence in written and verbal communication
• Desire to learn and evolve customer focus processes
• Proficiency with computers and new software
• High School Graduate or GED
• Valid Driver's License
• Successful completion of pre-employment background checks and drug screening

Responsibilities

• Communicate with customers regarding warranty and service needs
• Monitor service schedules and status
• Prepare repair orders with time, cost and labor estimates
• Advise customers on recommended maintenance and repairs
• Greet customers and gather vehicle information
• Explain work performed and cost to customers
• Obtain vehicle data prior to arrival and ensure accuracy
• Walk customers through estimates and required authorizations
• Maintain high customer satisfaction and service quality
• Refer to service history and identify additional needs
• Park and secure vehicles and manage keys
• Support service marketing programs and promotions

Skills

Customer service

Communication

Computer skills

Problem solving

Interpersonal skills

Education

High School Diploma or GED

Job description

Bergey's Souderton location is seeking a Service Advisor to facilitate communication between customers and the service team. You will manage warranty discussions, schedule maintenance, and prepare accurate repair estimates to ensure customer satisfaction.

The role requires 3-5 years of experience, strong communication skills, and the ability to work with computers and service software. Bergey's offers competitive pay and comprehensive benefits with career advancement opportunities.