Service Advisor: Drive Sales & Customer Experience

Lowe and Moyer; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Job summary

Lowe and Moyer is seeking a Service Advisor to support daily service reception operations and optimize the service shop’s profitability. The role spans inquiry through invoice, focusing on delivering exceptional customer experiences and maintaining strong client relationships.

Responsibilities include generating leads, driving service sales, coordinating scheduling, and assuring smooth workflow while upholding safety and quality standards.

Qualifications

• High school education or equivalent.
• Relevant work experiences in a dealership position recommended.
• Further education in a relevant field.

Responsibilities

• Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
• Drive service sales by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
• Maximize shop efficiency by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
• Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
• Build long-term customer relationships by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback.
• Foster a positive and collaborative service department culture by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.

Skills

Business acumen

Product knowledge

Safety and health standards

IT and software literacy

Communication

Customer service

Initiative

Prioritization

Issue resolution

Collaboration

Education

High school diploma or equivalent

Dealership experience recommended

Further education in a relevant field

Tools

Dealer software

Job description

Lowe and Moyer is seeking a Service Advisor to support daily service reception operations and optimize the service shop’s profitability. The role spans inquiry through invoice, focusing on delivering exceptional customer experiences and maintaining strong client relationships.

Responsibilities include generating leads, driving service sales, coordinating scheduling, and assuring smooth workflow while upholding safety and quality standards.