Automotive Service Advisor: Customer-Focused Care & Growth

Jones Family Of Dealerships; Lancaster (Lancaster County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

401(k) with company match

Paid Time Off

Paid Holidays

Life Insurance

Employee Discounts

Referral Program

Uniforms Provided

Job summary

Jones Family of Dealerships in Lancaster, PA seeks an Automotive Service Advisor to be the primary contact for customers in the service department. You will accurately document vehicle symptoms, communicate repair needs, and coordinate with technicians to deliver timely service.

Ideal candidates have a valid driver's license and solid automotive knowledge, with strong communication and multitasking abilities to excel in a fast-paced environment.

Qualifications

• Valid driver’s license.
• Strong knowledge of vehicles and repair procedures.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet customers and document vehicle symptoms and service needs.
• Explain repair recommendations and prepare estimates with timeframes.
• Coordinate with technicians to ensure timely service and status updates.
• Maintain ongoing communication with customers throughout the service process.
• Address customer concerns to ensure satisfaction.

Skills

Customer service

Communication

Multitasking

Problem solving

Job description

Jones Family of Dealerships in Lancaster, PA seeks an Automotive Service Advisor to be the primary contact for customers in the service department. You will accurately document vehicle symptoms, communicate repair needs, and coordinate with technicians to deliver timely service.

Ideal candidates have a valid driver's license and solid automotive knowledge, with strong communication and multitasking abilities to excel in a fast-paced environment.