Service Advisor: Drive Loyalty with Expert Car Care

AutoNation; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401k matching

Employee vehicle/service discounts

YouDecide deals

DRVPNK cancer charity partnership

Job summary

AutoNation in Memphis is seeking a Service Advisor to bridge customers and technicians in our state-of-the-art service departments. You will explain technician recommendations in plain language, set appointments, and help customers plan ongoing maintenance while aiming to meet sales and customer-satisfaction targets.

This role emphasizes strong communication, a willingness to follow up with customers, and the ability to use technology to uncover up-sell opportunities.

Qualifications

• High school diploma or equivalent.
• Excellent customer experience.
• Ability to set and achieve targeted goals.
• Strong communication, interpersonal and organizational skills.
• Willingness to follow up with customers.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication skills

Technology proficiency

Education

High school diploma or equivalent

Job description

AutoNation in Memphis is seeking a Service Advisor to bridge customers and technicians in our state-of-the-art service departments. You will explain technician recommendations in plain language, set appointments, and help customers plan ongoing maintenance while aiming to meet sales and customer-satisfaction targets.

This role emphasizes strong communication, a willingness to follow up with customers, and the ability to use technology to uncover up-sell opportunities.