Service Advisor: Drive Car Care & Customer Impact

AutoNation; Rockville (MD); Sur place; USD 61 000 - 89 000; Plein temps

Avantages offerts par ce poste

401k matching

Health insurance

Dental plan

Vision plan

Maternity benefits

Employee discounts on vehicles, parts,

YouDecide deals

DRVPNK cancer charity initiative

Résumé du poste

AutoNation is seeking a Service Advisor to bridge service technicians and customers, explaining recommendations clearly and spotting up-sell opportunities. You’ll manage appointments, set expectations, and drive loyalty through a superior customer experience.

You will also handle cost estimates, coordinate with parts and technicians, and follow up for satisfaction while aiming to meet sales and CSI targets in a fast-paced, tech-enabled service environment.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsabilités

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Connaissances

Customer service

Sales experience

Communication skills

Consultative selling

Formation

High school diploma or equivalent

Description du poste

AutoNation is seeking a Service Advisor to bridge service technicians and customers, explaining recommendations clearly and spotting up-sell opportunities. You’ll manage appointments, set expectations, and drive loyalty through a superior customer experience.

You will also handle cost estimates, coordinate with parts and technicians, and follow up for satisfaction while aiming to meet sales and CSI targets in a fast-paced, tech-enabled service environment.