Service Advisor - Diesel Trucks & Customer Care

Murphy-Hoffman Company (MHC Kenworth); Cheyenne (WY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription保险

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC, the largest Kenworth truck dealership group in North America, is seeking a Service Advisor in Cheyenne, WY. You will greet customers, coordinate repair requests, estimate repair costs within guidelines, and assist the Service Manager with warranty and clerical duties.

You will schedule work with Shop Foremen and foremen to optimize shop throughput. The role emphasizes customer relations, timely service, documentation, and opportunities to recommend preventive

Qualifications

• CDL preferred.
• Minimum 4 years' experience in related field.
• Computer experience preferred.
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Responsibilities

• Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment.
• Coordinates with Foremen for proper work scheduling of all shop business.
• Ensures customers receive the most expedient service available through questioning and understanding repair requests.
• Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
• Inputs repair order information to data processing system and close repair orders.
• Maintains and administers shop tool and supply requirements and status.
• Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible.
• Participates in training to stay current on technical and warranty issues.
• Assists in maintaining a clean shop and office area.
• Performs other duties as assigned by a supervisor.

Skills

Customer relations

Communication skills

Leadership abilities

Positive attitude

CDL (preferred)

Computer experience (preferred)

Tools

Computer experience

Job description

Murphy-Hoffman Company, LLC, the largest Kenworth truck dealership group in North America, is seeking a Service Advisor in Cheyenne, WY. You will greet customers, coordinate repair requests, estimate repair costs within guidelines, and assist the Service Manager with warranty and clerical duties.

You will schedule work with Shop Foremen and foremen to optimize shop throughput. The role emphasizes customer relations, timely service, documentation, and opportunities to recommend preventive