Service Advisor: Customer Experience & Revenue Growth

Bill's Quality Auto Care; Simi Valley (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive Compensation

Locally Owned Business

Team oriented environment

Opportunity for Growth

Flexibility

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Bill's Quality Auto Care in Simi Valley, CA is seeking a Service Advisor to balance customer care, clear communication, and sales throughout the service process. This role serves as the primary point of contact for customers from intake through delivery and is essential for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience.

The position emphasizes customer satisfaction, shop efficiency, and revenue growth while supporting a locally owned

Qualifications

• Greet customers professionally and guide them through intake and inspection.
• Build and present estimates using digital inspections and approved pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations.
• Follow all intake, documentation, follow up, and delivery procedures.
• Ensure a positive final experience through quality control, delivery review, and post service follow up.

Responsibilities

• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up

Skills

Customer service

Communication

Sales

Job description

Bill's Quality Auto Care in Simi Valley, CA is seeking a Service Advisor to balance customer care, clear communication, and sales throughout the service process. This role serves as the primary point of contact for customers from intake through delivery and is essential for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience.

The position emphasizes customer satisfaction, shop efficiency, and revenue growth while supporting a locally owned