Service Advisor – Customer Care, Growth & Monthly Bonus

1st-Kia; Simi Valley (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Monthly bonus

Medical/Dental/Vision

401(k)

Paid vacation

Training

Career growth

Closed Sundays

Job summary

First Automotive Group of Simi Valley is seeking a Service Advisor to act as the critical liaison between customers and the service team, coordinating vehicle servicing and communicating repairs. You will document issues, explain diagnoses, and help maximize service profitability while delivering outstanding customer service.

Ideal candidates bring at least 1 year of advisor experience, strong automotive knowledge, and excellent communication skills.

Qualifications

• Must have at least 1 year Advisor experience.
• Strong automotive knowledge and technical skills.
• Excellent communication and customer service skills.
• Proven ability to maintain high CSI (Customer Satisfaction Index) scores.
• Energetic, career-minded, and able to thrive in a team environment.
• CDK experience is a plus.

Responsibilities

• Deliver superior customer service as the first point of contact for service customers.
• Listen actively to understand customers' vehicle concerns and accurately document issues.
• Create and manage repair orders, clearly communicating vehicle needs to technicians.
• Explain vehicle diagnoses and maintenance recommendations to customers.
• Advise and sell necessary repairs and services.
• Provide timely updates to customers throughout the repair process.
• Follow up on service appointments and maintain ongoing customer relationships.
• Coordinate professionally with customers, vendors, and technicians.
• Assist in scheduling and confirming customer appointments.
• Maintain a professional appearance, positive attitude, and high-energy work ethic.
• Efficiently multitask in a fast-paced environment.

Skills

Automotive knowledge

Customer service

Communication skills

Team player

Tools

CDK experience

Job description

First Automotive Group of Simi Valley is seeking a Service Advisor to act as the critical liaison between customers and the service team, coordinating vehicle servicing and communicating repairs. You will document issues, explain diagnoses, and help maximize service profitability while delivering outstanding customer service.

Ideal candidates bring at least 1 year of advisor experience, strong automotive knowledge, and excellent communication skills.