Service Advisor: Customer Care & Revenue Growth

Future Auto Service; Burbank (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Locally Owned Business

Team oriented environment

Opportunity for Growth

Flexibility

Competitive Compensation

401(k)

Bonus based on performance

Company parties

Free uniforms

Job summary

Future Auto Service in California is seeking a Service Advisor to balance customer care, clear communication, and sales. You will be the main contact for customers from intake through delivery, building trust and presenting recommendations.

You will coordinate workflow with technicians and parts staff, ensure a professional experience, and contribute to shop efficiency and revenue growth. This role offers growth within a locally owned auto service shop.

Qualifications

• Greet customers professionally during intake and inspection.
• Build and present estimates using digital inspections and pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations.
• Follow intake, documentation, follow up, and delivery procedures.
• Ensure a positive final experience through quality control, delivery review, and post service follow up.

Responsibilities

• Serve as primary contact for customers throughout the service process.
• Present recommendations and coordinate workflow with technicians and parts staff.
• Contribute to shop efficiency and revenue growth by accurate upselling when appropriate.
• Maintain professional experience from intake through delivery.

Skills

Customer service

Sales

Communication

Organization

Tools

Digital inspections

Pricing guidelines

Job description

Future Auto Service in California is seeking a Service Advisor to balance customer care, clear communication, and sales. You will be the main contact for customers from intake through delivery, building trust and presenting recommendations.

You will coordinate workflow with technicians and parts staff, ensure a professional experience, and contribute to shop efficiency and revenue growth. This role offers growth within a locally owned auto service shop.