Automotive Service Advisor: Sales & Service Excellence

Stress-Free; Walnut Creek (CA); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Training and development

Advancement opportunities

Job summary

Stress Free Auto Care is seeking a dynamic Service Advisor who will own the customer experience from intake to vehicle delivery. You will identify needs, propose services, and convert recommendations into approved work while managing multiple repair orders in a fast-paced shop environment.

The role emphasizes meeting sales and revenue goals, building long-term customer relationships, and collaboration with technicians to ensure transparent, high-quality service.

Qualifications

• Proven achievement in meeting/exceeding sales goals.
• Experience in high-volume customer-facing environments.
• Strong consultative selling and objection-handling skills.
• Ability to build trust quickly and drive repeat business.

Responsibilities

• Build trusted customer relationships and set clear expectations.
• Meet/exceed monthly sales and revenue goals by identifying opportunities.
• Close sales by communicating value and overcoming objections.
• Manage customer journey from appointment to delivery and follow-up.
• Coordinate with technicians and shop leadership to keep work moving.

Skills

Sales targets

Consultative selling

Communication

Customer relationships

Problem solving

Organization

Coachability

Team player

Tools

Shop management software

Job description

Stress Free Auto Care is seeking a dynamic Service Advisor who will own the customer experience from intake to vehicle delivery. You will identify needs, propose services, and convert recommendations into approved work while managing multiple repair orders in a fast-paced shop environment.

The role emphasizes meeting sales and revenue goals, building long-term customer relationships, and collaboration with technicians to ensure transparent, high-quality service.