Service Advisor & Customer Experience Pro

Auto Park Ford; Plymouth (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Vacation

Paid Training

Long term job security

Job summary

Auto Park Ford in Plymouth, Indiana is seeking a Service Advisor who will own the customer experience in the service lane. You are the first contact and will guide customers through the repair process, product offerings, and scheduling with our technicians, ensuring a smooth visit.

We value franchise dealer experience and offer training, competitive benefits, and a team-focused environment where happy employees lead to happy customers.

Qualifications

• Organized and friendly personality.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Pre-employment background check and drug screening required.

Responsibilities

• Oversee flow of drive lane and ensure prompt, courteous service.
• Take ownership of the customer's experience through follow-up and additional assignments.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is efficiently scheduled to serve customers.

Skills

Organized

Communication

Professional appearance

Clean driving record

Background check completed

Job description

Auto Park Ford in Plymouth, Indiana is seeking a Service Advisor who will own the customer experience in the service lane. You are the first contact and will guide customers through the repair process, product offerings, and scheduling with our technicians, ensuring a smooth visit.

We value franchise dealer experience and offer training, competitive benefits, and a team-focused environment where happy employees lead to happy customers.