Senior Service Advisor: Drive Exceptional Auto Care Experience

GL Ford & Co Ltd.; South Bend (IN); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Family-friendly schedule

Bonus opportunities

Medical insurance

Dental insurance

Life insurance

401(k) with company match

Paid time off

Vacation savings program

Career growth opportunities

Résumé du poste

Gurley Leep Ford is seeking an experienced Service Advisor to join our team in South Bend, Indiana. You will greet customers, document concerns, and guide repairs from intake to pick-up, while maintaining clear communication throughout the service process.

In this role you will review manufacturer guidelines with technicians, prepare estimates, and build lasting customer relationships to encourage repeat business. Valid dealership experience and strong customer service are essential.

Qualifications

• Previous automotive service advisor experience required.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsabilités

• Welcome customers and accurately document their vehicle concerns.
• Recommend maintenance and repairs based on manufacturer guidelines and technician recommendations.
• Prepare repair orders and provide clear estimates.
• Communicate with customers throughout the repair process.
• Coordinate with technicians and the service team to keep repairs moving efficiently.
• Review completed work with customers and explain recommendations.
• Build lasting customer relationships and encourage repeat business.

Connaissances

Customer service

Communication

Multitasking

Automotive knowledge

Description du poste

Gurley Leep Ford is seeking an experienced Service Advisor to join our team in South Bend, Indiana. You will greet customers, document concerns, and guide repairs from intake to pick-up, while maintaining clear communication throughout the service process.

In this role you will review manufacturer guidelines with technicians, prepare estimates, and build lasting customer relationships to encourage repeat business. Valid dealership experience and strong customer service are essential.