Service Advisor: Customer Experience Leader + Growth Path

Walser Automotive Group; Coon Rapids (MN); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Training (SA)

Career Growth & Advancement

Fertility & Adoption Assistance

Health Benefits

Job summary

Walser Automotive Group is seeking a Customer Service Associate to greet guests, coordinate service write-ups, and support repair orders on the service drive. You will communicate repair timelines and costs clearly to customers, while bridging the gap between technicians and guests.

With emphasis on teamwork, you will assist service admins and technicians to drive efficient workloads, upsell dealership services, and ensure a superior guest experience.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• Experience in the automotive industry is preferred.
• Strong communication skills both verbal and written.
• Experience interacting with customers and providing a positive experience.
• Proven ability to work with urgency and attention to detail.
• Familiarity with dealership software like Tekion or Reynolds & Reynolds is a plus.

Responsibilities

• Greet customers entering the service drive and be the face of Walser.
• Perform vehicle walk-arounds, record mileage and VIN numbers, and write repair orders.
• Understand basic automotive repairs and estimate service times and costs.
• Act as liaison between technicians and customers to set expectations.
• Collaborate with service admin and technicians to manage workload and guest experience.
• Prospect and sell dealership services and coordinate ongoing work and deliveries.

Skills

Customer service

Communication

Detail oriented

Microsoft Office

Teamwork

Driver's license

Education

High School Diploma

Tools

Tekion

Reynolds and Reynolds

Job description

Walser Automotive Group is seeking a Customer Service Associate to greet guests, coordinate service write-ups, and support repair orders on the service drive. You will communicate repair timelines and costs clearly to customers, while bridging the gap between technicians and guests.

With emphasis on teamwork, you will assist service admins and technicians to drive efficient workloads, upsell dealership services, and ensure a superior guest experience.