Automotive Service Advisor

Shortline Buick GMC; Aurora (CO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

In-house training

Career development

Supportive team environment

Job summary

Shortline Buick GMC is seeking a customer-focused professional to join our team as a service reception expert. You will listen to customer concerns, clearly communicate recommended services, and coordinate repair orders with efficiency.

Responsibilities include greeting customers, documenting needs, presenting estimates, and keeping customers updated throughout the service process. A strong emphasis on empathy, teamwork, and timely follow-through helps ensure a positive vehicle service

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset with ability to build trust and rapport.
• Ability to organize tasks, manage multiple priorities, and work in a fast-paced environment.
• Attention to detail when documenting service requests and processing repair orders.
• Basic computer skills and comfort using service management software or similar systems.

Responsibilities

• Welcome customers and promptly assess their service needs in a professional, courteous manner.
• Document vehicle concerns, service requests, and relevant customer information accurately.
• Communicate recommended maintenance and repair services in clear, easy-to-understand language.
• Prepare and present estimates, review repair timelines, and keep customers informed throughout the service process.
• Coordinate with technicians and service department team members to ensure timely completion of work.
• Track repair orders, follow up on approvals, and maintain accurate records in the service system.
• Address customer questions or concerns with empathy, professionalism, and a solutions-oriented approach.
• Support customer satisfaction by ensuring a smooth and positive experience from drop-off to vehicle pick-up.
• Promote additional services and maintenance opportunities based on vehicle needs and manufacturer recommendations.
• Maintain a clean, organized, and efficient service reception area.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Tech Aptitude

Tools

Service software

CRM

Job description

We are seeking a customer-focused professional to join our team and serve as a trusted point of contact between customers and the service department. In this role, you will help ensure an exceptional service experience by listening carefully to customer concerns, clearly communicating recommended services, and coordinating repair orders with efficiency and accuracy.

Responsibilities

• Welcome customers and promptly assess their service needs in a professional, courteous manner
• Document vehicle concerns, service requests, and relevant customer information accurately
• Communicate recommended maintenance and repair services in clear, easy-to-understand language
• Prepare and present estimates, review repair timelines, and keep customers informed throughout the service process
• Coordinate with technicians and service department team members to ensure timely completion of work
• Track repair orders, follow up on approvals, and maintain accurate records in the service system
• Address customer questions or concerns with empathy, professionalism, and a solutions-oriented approach
• Support customer satisfaction by ensuring a smooth and positive experience from drop-off to vehicle pick-up
• Promote additional services and maintenance opportunities based on vehicle needs and manufacturer recommendations
• Maintain a clean, organized, and efficient service reception area

Qualifications

• Excellent communication and interpersonal skills
• Strong customer service mindset with the ability to build trust and rapport
• Ability to organize tasks, manage multiple priorities, and work in a fast-paced environment
• Attention to detail when documenting service requests and processing repair orders
• Basic computer skills and comfort using service management software or similar systems
• Ability to explain technical information in a clear and customer-friendly way
• Professional demeanor, problem-solving skills, and a collaborative approach to teamwork
• Previous experience in automotive service, retail, hospitality, or a customer-facing role is preferred

What We Offer

• A supportive team environment focused on quality service and customer satisfaction
• Opportunities to develop product knowledge and advance within the organization
• Competitive compensation and potential performance-based incentives
• Training and ongoing support to help you succeed in the role

About the Role

This position is ideal for a detail-oriented, service-driven professional who enjoys working with people and helping customers make informed decisions about their vehicles. If you thrive in a fast-paced environment and take pride in delivering a high standard of care, we encourage you to apply.