Automotive Service Advisor - Grow Your Career & Benefits

Walser Kia; Minnesota; Hybride; USD 70 000 - 115 000; Plein temps

Avantages offerts par ce poste

Paid Time Off (PTO)

Paid Training (SA)

Career Growth & Opportunity for Advanc

Fertility & Adoption Assistance

Comprehensive Health Benefits

Life Insurance & 401(k) with Employer

Paid Clothing Program

Employee Discounts

Employee Resource Groups

Community Involvement

Employee Assistance Program (EAP)

Referral Program

Résumé du poste

Walser Automotive Group in Minnesota is seeking a Service Advisor to greet customers, document service needs, and coordinate with technicians. You will write repair orders, estimate times, and communicate costs clearly to guests.

The role emphasizes teamwork, attention to detail, and using dealer management systems. Training is provided, with a path for career growth and a comprehensive benefits package.

Qualifications

• High school diploma, GED, or equivalent work experience.
• Experience in the automotive industry.
• Past experience working with a high level of urgency.
• Strong communication skills both verbal and written.
• Experience interacting with customers and providing a positive experience.
• High level of detail orientation and accuracy.
• Beginner to intermediate level of technical proficiency and experience using Microsoft office (outlook, excel, word).
• Proven experience working within a team environment.
• Tekion, Reynolds and Reynolds, or other Dealer Management Systems experience is a plus.
• Must have a valid driver’s license and acceptable driving record.

Responsabilités

• Act as the face of Walser service by greeting customers as they enter the service drive.
• Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders
• Understand basic automotive repairs, know how long each service will take and how much the repair will cost
• Serve as the liaison between technicians and customers, while relaying all information to set clear expectations of the visit to the guests
• Work as a team with your service admin and technicians to generate working hours and provide an excellent experience for your guests
• Prospect and sell dealership services, coordinate current work in progress, support pre-delivery activities and prepare for after-service delivery
• Execute proper follow up techniques with customers to build repeat business and ensure guest satisfaction.
• Stage vehicles and shuttle customers as needed
• Must wear safety eyewear at all times when in dealership service departments
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
• Utilization of TruVideo/Estimate Tool
• All other duties, tasks and/or projects as assigned
• Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

Connaissances

Customer service

Communication

Teamwork

MS Office

DMS experience

Driver's license

Formation

High school diploma

Outils

Tekion

Reynolds & Reynolds

Description du poste

Walser Automotive Group in Minnesota is seeking a Service Advisor to greet customers, document service needs, and coordinate with technicians. You will write repair orders, estimate times, and communicate costs clearly to guests.

The role emphasizes teamwork, attention to detail, and using dealer management systems. Training is provided, with a path for career growth and a comprehensive benefits package.