Service Advisor - Automotive

Performancekingshonda; Miamisburg (OH); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid time off

401k retirement plans with generous company match

Medical insurance

Dental care

Vision coverage

Life insurance

Job summary

A prominent automotive service provider is seeking a skilled Service Advisor in Miamisburg, OH, to engage with customers, address vehicle concerns, and streamline repair processes. The ideal candidate has over 3 years of service experience, strong communication skills, and a positive attitude. This role offers competitive compensation of $50,000 to $75,000 annually, plus various benefits such as paid time off and health insurance. Join us in delivering exceptional customer satisfaction every day!

Qualifications

• 3+ years of Service Writer experience preferred.
• Competent level of computer literacy.
• General understanding of automotive maintenance.

Responsibilities

• Maintain Customer Satisfaction Scores at or above the district goal.
• Receive customers and their automobiles promptly.
• Communicate with service technicians for updates.
• Call customers with diagnostic results.
• Sell technician recommendations to customers.
• Review closed repair orders with customers.

Skills

Customer communication

Time management

Computer literacy

Automotive maintenance knowledge

Positive attitude

Education

High school diploma/GED

Job description

Description

Compensation:

• $50,000 to 75,000 Annually (Experience-based)
• Potential Quarterly Cash Bonus Earnings!

South Dayton Toyota seeks professionals holding the title of Service Advisor! You will engage with customers to address vehicle concerns, create work orders, and simplify complex repairs. If you love vehicles and helping others, we invite you to be part of our mission to deliver exceptional customer satisfaction Every Customer, Every Vehicle, Every Day!

What We Offer:

• Paid time off
• 401k retirement plans with generous company match
• Medical insurance
• HSA and FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accident insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts, and services

Welcome to South Dayton Toyota, the newest member of the Performance Automotive Network family! We are excited to bring top-notch service and quality to our community. As we grow, we’re looking for dedicated and skilled Service Technicians to join our team. If you\'re passionate about delivering exceptional automotive care and want to be part of something special, we invite you to apply and help us drive excellence together!

Responsibilities

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customers and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
• Close all repair orders and review with customers as they pick up their automobiles

Qualifications

• 3+ years of Service (Writer) experience preferred
• High school diploma/GED preferred
• Competent level of computer literacy
• Substantial time management technique
• General understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Valid driver’s license with a driving record that allows you to drive customers and company vehicles
• South Dayton Toyota is a drug-free workplace

Thanks for considering a career at South Dayton Toyota! We\'re looking for friendly, enthusiastic team players who are passionate about delivering Excellent Service Department Experiences. Consider this an invitation. Let\'s succeed together!