Automotive Service Concierge & Advisor

Brownsville Toyota; Brownsville (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Job summary

Brownsville Toyota is seeking an experienced Service Advisor to greet customers, schedule appointments, and act as the liaison between customers and service technicians. You will translate repair needs, provide estimates, and help customers feel confident their vehicle service is in good hands.

Success in this role relies on strong people skills, the ability to upsell services with integrity, and a commitment to maintaining high CSI scores across the service department.

Qualifications

• Proven customer-facing experience in a service role.
• Strong communication skills and ability to translate repair needs clearly.
• Ability to upsell services with integrity and low pressure.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to technicians.
• Upsell additional services using low-pressure, high-integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores according to dealership standards.

Skills

Customer service

Communication

Upselling

Scheduling

Job description

Brownsville Toyota is seeking an experienced Service Advisor to greet customers, schedule appointments, and act as the liaison between customers and service technicians. You will translate repair needs, provide estimates, and help customers feel confident their vehicle service is in good hands.

Success in this role relies on strong people skills, the ability to upsell services with integrity, and a commitment to maintaining high CSI scores across the service department.