Service Advisor & Customer Experience Champion

Kirksville Toyota; Kirksville (MO); Hybride; USD 30 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical Plans

Dental Plans

Vision Plan

Company-paid $20,000 Life Insurance

FSA

HSA

Paid Time Off (PTO)

Holiday Pay

401K

Five-day work week

Every Sunday off

Work-Life Balance

Discount on Vehicles, Parts & Services

Family Owned & Operated

A fantastic work environment

Training provided to help you further

Résumé du poste

Kirksville Toyota in Kirksville, MO, seeks a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain the repair process, and coordinate with technicians to keep service moving smoothly.

No automotive experience required, but welcome candidates with customer service, retail, or hospitality backgrounds. Strong communication, organization, and a friendly, professional attitude are essential.

Qualifications

• Customer service experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to manage time and multi-task in a fast-paced service environment.
• Professional, well-groomed appearance and friendly demeanor.

Responsabilités

• Oversee the flow of the service lane and ensure prompt, courteous service.
• Own the customer experience by completing assignments that leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure technicians' time is effectively scheduled and sold to service customers.
• Perform other duties as assigned.

Connaissances

Customer service

Communication

Time management

Organization

Multitasking

Professional image

Active listening

Attendance

Description du poste

Kirksville Toyota in Kirksville, MO, seeks a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain the repair process, and coordinate with technicians to keep service moving smoothly.

No automotive experience required, but welcome candidates with customer service, retail, or hospitality backgrounds. Strong communication, organization, and a friendly, professional attitude are essential.