Service Advisor - Customer Experience Champion

Karl Malone Group of Ruston; Parkview Trailer Court (UT); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Sponsored Counseling Services

Paid Vacation

Paid Training Program

401K Savings Plan

Basic Life Insurance

Opportunities for advancement through/

Sundays off

Job summary

Karl Malone Toyota is seeking a Service Advisor to greet customers, gather vehicle information and coordinate repairs, delivering a memorable service experience. You will update customers on diagnosis, cost, and timelines, provide clear explanations of services, and maintain accurate records while delivering outstanding customer service and helping drive dealership sales.

The role emphasizes strong communication and teamwork in a fast-paced automotive environment, with paid training and

Qualifications

• Previous retail sales or customer service experience preferred.
• Outgoing and friendly, especially while handling customer’s concerns.
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales.
• Strong interpersonal and communication skills both in-person and over the phone.
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Organizational skills

Job description

Karl Malone Toyota is seeking a Service Advisor to greet customers, gather vehicle information and coordinate repairs, delivering a memorable service experience. You will update customers on diagnosis, cost, and timelines, provide clear explanations of services, and maintain accurate records while delivering outstanding customer service and helping drive dealership sales.

The role emphasizes strong communication and teamwork in a fast-paced automotive environment, with paid training and