Customer-First Service Advisor | Car Care Liaison

ADP, Inc.; Katy (TX); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401K retirement plan

Vacation time

Holiday pay

Continuing education and training

Job summary

Don McGill Toyota in Katy, TX is seeking a Service Advisor who excels in customer service—greeting guests, scheduling appointments, and acting as a liaison between customers and service technicians. The role requires a customer-first attitude and strong people skills to ensure needs are met throughout the service process.

Responsibilities include communicating repair needs, upselling services with integrity, and keeping customers informed about progress and costs.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores in accordance with dealership standards.
• Toyota experience preferred but not required.

Job description

Don McGill Toyota in Katy, TX is seeking a Service Advisor who excels in customer service—greeting guests, scheduling appointments, and acting as a liaison between customers and service technicians. The role requires a customer-first attitude and strong people skills to ensure needs are met throughout the service process.

Responsibilities include communicating repair needs, upselling services with integrity, and keeping customers informed about progress and costs.