Service Advisor - Customer-Centric Truck Service

CSM Companies, Inc; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Excellent starting wage

Comprehensive benefits

Job summary

Kenworth in Orlando is seeking a customer service focused Service Advisor. Excellent starting wage and comprehensive benefits offered. Responsibilities include opening work orders, scheduling repairs with the shop foreman, and communicating with customers throughout the repair process.

The role may require up to 12 hours per day and a rotating Saturday schedule. Ideal candidates will have strong written and verbal communication, good computer skills, and the ability to upsell service work.

Qualifications

• Good writing and communication skills.
• Sufficient computer skills.
• Ability to sell service work.
• Must be able to lift up to 75 lbs.
• Willingness to work up to 12 hours per day as required.

Responsibilities

• Create a positive initial contact with service customers.
• Ensure all service phone calls are handled professionally and expediently.
• Work with shop foremen to schedule service repairs.
• Open work orders and describe service issues accurately.
• Discuss service issues with customers and document requests.
• Determine payment method and explain payment requirements before work commences.
• Maintain communication with customers during the repair process.
• Close repair orders.

Skills

Customer service

Communication

Computer skills

Sales service work

Physical ability

Job description

Kenworth in Orlando is seeking a customer service focused Service Advisor. Excellent starting wage and comprehensive benefits offered. Responsibilities include opening work orders, scheduling repairs with the shop foreman, and communicating with customers throughout the repair process.

The role may require up to 12 hours per day and a rotating Saturday schedule. Ideal candidates will have strong written and verbal communication, good computer skills, and the ability to upsell service work.