Service Advisor

CSM Companies, Inc. - Kenworth; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

CSM Companies, Inc. - Kenworth in Orlando is seeking a customer service oriented Service Advisor to join our growing dealer group.

This full-time role offers an excellent starting wage and comprehensive benefits, with hours Monday–Friday 9:00 AM–6:00 PM and rotating Saturday mornings. You will be the first contact for service customers, open work orders, and coordinate with shop foremen to schedule repairs.

Qualifications

• Experience in a dealership environment preferred.
• Excellent writing and communication skills.
• Basic computer skills.
• Ability to sell service work.
• Willingness to work up to 12 hours per day when required.

Responsibilities

• Create a positive initial contact with service customers.
• Insure that all service phone calls are handled professionally and expediently.
• Work closely with shop foremen to schedule service repairs.
• Perform additional duties as required by the Service Manager.
• Perform all required tasks in accordance with company Standard Operating Procedures.
• Open work orders.
• Discuss service issues with customer and create an accurate description of customer's service problems and requests.
• Determine method of payment and explain payment requirements to customer before work commences.
• Maintain communication with customer as necessary during the repair process.
• Maintain complete knowledge of OEM and vendor warranties.
• Close repair orders.

Skills

Customer service

Communication skills

Sales ability

Computer skills

Stamina/physical

Job description

Orlando Florida Kenworth is seeking a customer service focused individual to take on our Service Advisor role. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

• Expected hours for this role will be Monday – Friday: 9:00AM to 6:00PM – Rotating Saturday Schedule 7:00AM to 3:00PM

Responsibilities

• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell service work
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis