Service Advisor

CSM Companies, Inc; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Excellent starting wage

Comprehensive benefits

Job summary

Kenworth in Orlando is seeking a customer service focused Service Advisor. Excellent starting wage and comprehensive benefits offered. Responsibilities include opening work orders, scheduling repairs with the shop foreman, and communicating with customers throughout the repair process.

The role may require up to 12 hours per day and a rotating Saturday schedule. Ideal candidates will have strong written and verbal communication, good computer skills, and the ability to upsell service work.

Qualifications

• Good writing and communication skills.
• Sufficient computer skills.
• Ability to sell service work.
• Must be able to lift up to 75 lbs.
• Willingness to work up to 12 hours per day as required.

Responsibilities

• Create a positive initial contact with service customers.
• Ensure all service phone calls are handled professionally and expediently.
• Work with shop foremen to schedule service repairs.
• Open work orders and describe service issues accurately.
• Discuss service issues with customers and document requests.
• Determine payment method and explain payment requirements before work commences.
• Maintain communication with customers during the repair process.
• Close repair orders.

Skills

Customer service

Communication

Computer skills

Sales service work

Physical ability

Job description

Orlando Florida Kenworth is seeking a customer service focused individual to take on our Service Advisor role. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!*Expected hours for this role will be Monday – Friday: 9:00AM to 6:00PM – Rotating Saturday Schedule 7:00AM to 3:00PMResponsibilities:Create a positive initial contact with service customersInsure that all service phone calls are handled professionally and expedientlyWork closely with shop foremen to schedule service repairsPerform additional duties as required by the Service ManagerPerform all required tasks in accordance with company Standard Operating ProceduresPrimary Duties:Open work ordersDiscuss service issues with customer and create an accurate description of customer's service problems and requestsDetermine method of payment and explain payment requirements to customer before work commencesMaintain communication with customer as necessary during the repair processMaintain complete knowledge of OEM and vendor warrantiesClose repair ordersAbility to work in a dealership environment with frequent exposure to weather elementsWillingness and ability to work up to 12 hours per day as requiredAbility to sell service workAbility to work with customers in a variety of situationsGood writing and communication skillsSufficient computer skillsAbility to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis