Service Advisor | Customer Care & Scheduling

CSM Companies, Inc.; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Kenworth in Orlando, FL seeks a Service Advisor to greet customers, schedule repairs, and guide service interactions from initial contact to close. The role emphasizes professional phone etiquette, accurate problem descriptions, and clear payment discussions, with strong focus on customer satisfaction.

Ideal candidates will be able to handle long days, leverage computer systems, and communicate effectively in person and in writing while upholding SOPs and warranty knowledge.

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements.
• Willingness and ability to work up to 12 hours per day as required.
• Ability to sell service work.
• Ability to work with customers in a variety of situations.
• Good writing and communication skills.
• Sufficient computer skills.
• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis.

Responsibilities

• Create a positive initial contact with service customers.
• Insure that all service phone calls are handled professionally and expediently.
• Work closely with shop foremen to schedule service repairs.
• Perform additional duties as required by the Service Manager.
• Perform all required tasks in accordance with company Standard Operating Procedures.
• Open work orders.
• Discuss service issues with customer and create an accurate description of customer's service problems and requests.
• Determine method of payment and explain payment requirements to customer before work commences.
• Maintain communication with customer as necessary during the repair process.
• Maintain complete knowledge of OEM and vendor warranties.
• Close repair orders.

Skills

Customer service

Communication

Computer skills

Sales ability

Written communication

Education

High School

Job description

Kenworth in Orlando, FL seeks a Service Advisor to greet customers, schedule repairs, and guide service interactions from initial contact to close. The role emphasizes professional phone etiquette, accurate problem descriptions, and clear payment discussions, with strong focus on customer satisfaction.

Ideal candidates will be able to handle long days, leverage computer systems, and communicate effectively in person and in writing while upholding SOPs and warranty knowledge.