Service Advisor: Customer Care & Repair Coordinator

Csm Companies Group; Orlando (FL); On-site; USD 38,000 - 62,000; Full time

Job summary

Kenworth in Orlando, FL is seeking a Service Advisor to provide exceptional customer service and coordinate service repairs. The role involves direct customer interaction, scheduling with the shop, and clear communication throughout the repair process.

The position requires a high school diploma, the ability to work in a dealership setting, and willingness to work up to 12 hours daily with rotating Saturdays. Strong writing and computer skills are essential.

Qualifications

• Experience working in a dealership environment.
• Willingness to work up to 12 hours per day as required.
• Ability to sell service work.
• Ability to interact with customers in varied situations.
• Strong writing and communication skills.
• Proficient computer skills.
• Capable of sitting, standing, bending, kneeling, stooping and lifting up to 75 lbs.

Responsibilities

• Create a positive initial contact with service customers.
• Ensure service phone calls are handled professionally and promptly.
• Coordinate with shop foremen to schedule repairs.
• Perform duties as directed by the Service Manager and SOPs.
• Open work orders and document service issues accurately.
• Close repair orders and communicate progression to customers.

Skills

Customer service

Sales skills

Communication

Computer skills

Physical stamina

Education

High school diploma

Job description

Kenworth in Orlando, FL is seeking a Service Advisor to provide exceptional customer service and coordinate service repairs. The role involves direct customer interaction, scheduling with the shop, and clear communication throughout the repair process.

The position requires a high school diploma, the ability to work in a dealership setting, and willingness to work up to 12 hours daily with rotating Saturdays. Strong writing and computer skills are essential.