Service Advisor

Csm Companies Group; Orlando (FL); On-site; USD 38,000 - 62,000; Full time

Job summary

Kenworth in Orlando, FL is seeking a Service Advisor to provide exceptional customer service and coordinate service repairs. The role involves direct customer interaction, scheduling with the shop, and clear communication throughout the repair process.

The position requires a high school diploma, the ability to work in a dealership setting, and willingness to work up to 12 hours daily with rotating Saturdays. Strong writing and computer skills are essential.

Qualifications

• Experience working in a dealership environment.
• Willingness to work up to 12 hours per day as required.
• Ability to sell service work.
• Ability to interact with customers in varied situations.
• Strong writing and communication skills.
• Proficient computer skills.
• Capable of sitting, standing, bending, kneeling, stooping and lifting up to 75 lbs.

Responsibilities

• Create a positive initial contact with service customers.
• Ensure service phone calls are handled professionally and promptly.
• Coordinate with shop foremen to schedule repairs.
• Perform duties as directed by the Service Manager and SOPs.
• Open work orders and document service issues accurately.
• Close repair orders and communicate progression to customers.

Skills

Customer service

Sales skills

Communication

Computer skills

Physical stamina

Education

High school diploma

Job description

Job Details: Job Location: Orlando, FL - Orlando, FL 32804, Position Type: Full Time, Education Level: High School, Job Shift: Day, Job Category: Customer Service, Orlando Florida Kenworth is seeking a customer service focused individual to take on our Service Advisor role. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

Expected hours for this role will be Monday – Friday: 9:00AM to 6:00PM – Rotating Saturday Schedule 7:00AM to 3:00PM

Responsibilities:

• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders

Qualifications:

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell service work
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis