Automotive Service Advisor | Customer Experience & Scheduling

CSM Companies, Inc. - Kenworth

Orlando (FL)

On-site

USD 40,000 - 60,000

Full time

3 days ago

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Job summary

CSM Companies, Inc. - Kenworth in Orlando is seeking a customer service oriented Service Advisor to join our growing dealer group.

This full-time role offers an excellent starting wage and comprehensive benefits, with hours Monday–Friday 9:00 AM–6:00 PM and rotating Saturday mornings. You will be the first contact for service customers, open work orders, and coordinate with shop foremen to schedule repairs.

Qualifications

Experience in a dealership environment preferred.
Excellent writing and communication skills.
Basic computer skills.
Ability to sell service work.
Willingness to work up to 12 hours per day when required.

Responsibilities

Create a positive initial contact with service customers.
Insure that all service phone calls are handled professionally and expediently.
Work closely with shop foremen to schedule service repairs.
Perform additional duties as required by the Service Manager.
Perform all required tasks in accordance with company Standard Operating Procedures.
Open work orders.
Discuss service issues with customer and create an accurate description of customer's service problems and requests.
Determine method of payment and explain payment requirements to customer before work commences.
Maintain communication with customer as necessary during the repair process.
Maintain complete knowledge of OEM and vendor warranties.
Close repair orders.