Service Advisor: Customer-Centric Sales & Service Expert

US Lawns; Town of Hempstead (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Sick Leave

401(k)

Paid Time Off (PTO)

Competitive Pay Plans

Employee Discount purchase program

Employee Assistance programs

Employee Referral Program

Job summary

Atlantic Auto Group is seeking a motivated Sales Service Advisor to deliver exceptional customer service and drive sales growth. The role emphasizes interpreting customer needs, explaining repair options, and maintaining strong client relationships within a busy service department.

The ideal candidate will be skilled in using dealership software, scheduling service, and presenting accurate estimates while maintaining a high level of professionalism and reliability.

Qualifications

• Candidate understands the sales process for advising service customers on car repair and maintenance.
• Proficient with automotive software and dealership systems; Reynolds & Reynolds experience is a plus.
• Excellent communication, organization, and professional presentation are required.

Responsibilities

• Interpret customer symptoms and clarify issues for the mechanic.
• Schedule service and verify warranty coverage.
• Develop estimates, prepare repair orders, and manage costs with customers.
• Schedule, greet customers, and document all relevant information.
• Ensure safety policies and procedures are followed; attend trainings.

Skills

Sales process knowledge

Organizational skills

Communication skills

Professional appearance

Attendance

Valid NY driver’s license

People orientation

CSI development

Tools

Reynolds and Reynolds

ADP

Microsoft Office

MPI and manufacturer sites

Job description

Atlantic Auto Group is seeking a motivated Sales Service Advisor to deliver exceptional customer service and drive sales growth. The role emphasizes interpreting customer needs, explaining repair options, and maintaining strong client relationships within a busy service department.

The ideal candidate will be skilled in using dealership software, scheduling service, and presenting accurate estimates while maintaining a high level of professionalism and reliability.