Automotive Service Advisor: Customer-Focused & Sales-Savvy

ACE Jiffy Lube; Hadley (MA); On-site; USD 48,000 - 80,000; Full time

Benefits offered by this job

Paid vacation after 1 year

Health care coverage

Dental and vision insurance

Life insurance

Short-term & long-term disability

401(k) retirement plan

Bereavement leave

Performance bonus

Oil changes and discounts

Job summary

Atlantic Coast Enterprises in Hadley, MA is seeking an Automotive Service Advisor to guide customers through services, explain options, and work closely with technicians. You will drive sales while delivering exceptional customer service in a fast-paced shop environment.

The role offers a base pay plus commission and a comprehensive benefits package, including health care, retirement options, and paid vacation after one year. Join a team committed to teamwork, support, and growth.

Qualifications

• 18 years old or older.
• Previous sales and service advisor experience.
• Valid driver's license.
• Are you a people person who can easily connect with others?
• Do you like talking about cars?
• Do you have excellent communication skills?
• Is providing exceptional customer service important to you?
• Are you patient and able to empathize with others?
• Are you organized and able to prioritize tasks effectively?
• Are you detail-oriented?

Responsibilities

• As an Automotive Service Advisor, you guide customers through their elected services and act as the main point of contact with our technicians.
• You explain benefits, costs and features to help customers make informed decisions.
• You build trust and aim for repeat business by delivering excellent service.
• You meet sales goals while ensuring top-notch customer service.

Skills

Sales experience

Customer service

Communication skills

People skills

Car knowledge

Job description

Atlantic Coast Enterprises in Hadley, MA is seeking an Automotive Service Advisor to guide customers through services, explain options, and work closely with technicians. You will drive sales while delivering exceptional customer service in a fast-paced shop environment.

The role offers a base pay plus commission and a comprehensive benefits package, including health care, retirement options, and paid vacation after one year. Join a team committed to teamwork, support, and growth.