Service Advisor: Customer-Centric Auto Care & Upsell Pro

AutoNation Inc.; Towson (MD); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health, dental, vision insurance

Associate vehicle purchase discounts

Discounts via YouDecide site

DRVPNK cancer charities support

Job summary

AutoNation is seeking a Service Advisor to bridge customers and service techs in a fast-paced, nationwide network. You will explain technician recommendations in clear terms and identify up-sell opportunities while ensuring drivers feel safe and informed.

You’ll contribute to a high-volume service lane with a focus on customer loyalty and satisfaction. This role emphasizes consultative selling, accurate time and cost estimates, and proactive communication to keep customers informed and satisfied

Qualifications

• High school diploma or equivalent.
• Excellent customer experience and communication skills.
• Ability to meet sales goals and use technology.
• Valid in-state driver’s license with safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication skills

Tech-savvy

Goal oriented

Education

High school diploma

Job description

AutoNation is seeking a Service Advisor to bridge customers and service techs in a fast-paced, nationwide network. You will explain technician recommendations in clear terms and identify up-sell opportunities while ensuring drivers feel safe and informed.

You’ll contribute to a high-volume service lane with a focus on customer loyalty and satisfaction. This role emphasizes consultative selling, accurate time and cost estimates, and proactive communication to keep customers informed and satisfied