Service Advisor — Customer-Centric Auto Care

Volvo Cars Cincinnati; Cincinnati (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(K)

Dental Insurance

Employee discount

Health Insurance

Health Savings Account

Life Insurance

Paid Time Off

Vision Insurance

Disability Insurance

Paid Training

Job summary

Beechmont Automotive Group in Cincinnati seeks a Service Advisor to be the main contact between customers and the service team, greeting customers, documenting concerns, and communicating technician recommendations to ensure a smooth, transparent service experience.

This on-site, fast-paced role requires strong communication and customer service skills; 1–3 years in a dealership or service setting is ideal, with a valid drivers license.

Qualifications

• 12 3 years in a dealership or service role.
• Basic knowledge of vehicle systems.
• Excellent communication and customer service skills.
• Experience with DMS software (a plus).
• Valid drivers license.

Responsibilities

• Greet customers and open repair orders
• Communicate technician recommendations
• Present estimates and get service approvals
• Keep customers updated on vehicle status
• Coordinate drop-off and pickup
• Close out service tickets and review work performed

Skills

Customer service

Communication

Valid drivers license

Tools

DMS software

Job description

Beechmont Automotive Group in Cincinnati seeks a Service Advisor to be the main contact between customers and the service team, greeting customers, documenting concerns, and communicating technician recommendations to ensure a smooth, transparent service experience.

This on-site, fast-paced role requires strong communication and customer service skills; 1–3 years in a dealership or service setting is ideal, with a valid drivers license.