Service Advisor

Volvo Cars Cincinnati; Cincinnati (OH); Presencial; USD 65.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(K)

Dental Insurance

Employee discount

Health Insurance

Health Savings Account

Life Insurance

Paid Time Off

Vision Insurance

Disability Insurance

Paid Training

Descripción de la vacante

Beechmont Automotive Group in Cincinnati seeks a Service Advisor to be the main contact between customers and the service team, greeting customers, documenting concerns, and communicating technician recommendations to ensure a smooth, transparent service experience.

This on-site, fast-paced role requires strong communication and customer service skills; 1–3 years in a dealership or service setting is ideal, with a valid drivers license.

Formación

• 12 3 years in a dealership or service role.
• Basic knowledge of vehicle systems.
• Excellent communication and customer service skills.
• Experience with DMS software (a plus).
• Valid drivers license.

Responsabilidades

• Greet customers and open repair orders
• Communicate technician recommendations
• Present estimates and get service approvals
• Keep customers updated on vehicle status
• Coordinate drop-off and pickup
• Close out service tickets and review work performed

Conocimientos

Customer service

Communication

Valid drivers license

Herramientas

DMS software

Descripción del empleo

Service Advisor

We’re looking for a Service Advisor to be the main point of contact between our customers and service team. You’ll greet customers, document vehicle concerns, communicate technician recommendations, and ensure a smooth, transparent service experience from start to finish.

Second Shift:

6:45 am - 3:30 pm (Monday through Friday)

8:00 am - 5:00 pm (Every third Saturday)

Range: $65,000 - $75,000

What We Offer

• 401(K)
• Dental Insurance
• Employee discount
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Vision Insurance
• Disability Insurance
• Paid Training

Key Responsibilities

• Greet customers and open repair orders
• Communicate technician recommendations
• Present estimates and get service approvals
• Keep customers updated on vehicle status
• Coordinate drop-off and pickup
• Close out service tickets and review work performed

Qualifications

• 1–3 years in a dealership or service role
• Basic knowledge of vehicle systems
• Excellent communication and customer service skills
• Experience with DMS software (a plus)
• Valid driver’s license

Work Details

• On-site, fast-paced environment
• Frequent walking and standing
• Light lifting (up to 25 lbs)
• Occasional exposure to noise or outdoor conditions

About Beechmont Automotive Group

Beechmont Automotive Group is a leading service provider in the Cincinnati area, committed to excellence in automotive repair and customer care. We value teamwork, integrity, and growth—and we’re proud to support our employees with the tools and training they need to succeed.

Beechmont Auto is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under applicable laws.

Employment is contingent upon successful completion of a motor vehicle report (MVR) check and drug screening.