Customer-Facing Parts Specialist & Service Writer

James River Equipment Virginia Llc; Newton (NC); On-site; USD 34,000 - 50,000; Full time

Job summary

James River Equipment in Newton, NC is hiring a Parts Specialist / Service Writer. In this customer-facing role, you will greet customers, identify parts needs, process orders, and assist with quotes and service authorizations.

You will work with the parts department to place down and stock orders, coordinate with technicians and managers, and provide timely follow-up on inquiries. Experience with dealership software and inventory systems is a plus.

Qualifications

• Customer-facing with positive attitude and good attendance.
• Experience with dealership software and parts/inventory systems is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Greet customers and identify parts needs in person, by phone, and online.
• Process orders and complete sales, including down and stock orders.
• Handle internal and external parts requests and quotes.
• Coordinate service authorizations with technicians and managers.
• Provide cost estimates and quotes to customers.

Skills

Customer-facing

Communication

Attention to detail

Problem solving

Dealership software

Tools

Dealership software

Parts inventory systems

Job description

James River Equipment in Newton, NC is hiring a Parts Specialist / Service Writer. In this customer-facing role, you will greet customers, identify parts needs, process orders, and assist with quotes and service authorizations.

You will work with the parts department to place down and stock orders, coordinate with technicians and managers, and provide timely follow-up on inquiries. Experience with dealership software and inventory systems is a plus.