Parts & Service Advisor

James River Equipment; Newton (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

James River Equipment in Newton, NC is hiring for a Parts Specialist / Service Writer to greet customers, identify parts needs, and process orders. You will coordinate with service technicians and the parts department to provide quotes and cost estimates while maintaining accurate inventory and down/stock orders.

This role requires excellent communication, a customer-first attitude, and experience with dealership software and parts/inventory systems.

Qualifications

• Customer-facing experience is valued.
• Strong communication and reliable attendance are important.
• Proficiency with dealership software and parts/inventory systems is a plus.

Responsibilities

• Greet customers, collaborate on parts needs in person, by phone, and online by asking questions to identify a solution, process the order, complete the sale
• Place machine down orders and stock orders as requested
• Process parts requests for internal and external customers
• Assists in completing customer service authorizations, identifying all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers
• Complete customer service work authorizations by coordinating with service technicians, foreman, manager and parts department

Skills

Customer-facing

Communication

Attention to detail

Problem solving

Dealership software experience

Tools

Dealership software

Parts/inventory systems

Job description

James River Equipment in Newton, NC is hiring for a Parts Specialist / Service Writer to greet customers, identify parts needs, and process orders. You will coordinate with service technicians and the parts department to provide quotes and cost estimates while maintaining accurate inventory and down/stock orders.

This role requires excellent communication, a customer-first attitude, and experience with dealership software and parts/inventory systems.