Truck Service Advisor: Customer-Focused Repair Scheduling

Csm Companies Group; Canton (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

CSM Kenworth in Canton, OH is seeking an Entry-level Service Advisor to act as the liaison between customers and technicians, selling and scheduling needed service work for commercial trucks and equipment. You will open work orders, discuss service issues, and present clear quotes.

This role emphasizes customer service, accuracy, and teamwork within a dealership service environment. Ideal candidates will have strong writing and communication skills, be comfortable with industry technology, and

Qualifications

• Ability to sell service work.
• Ability to maintain professionalism in a fast-paced environment.
• Excellent writing and communication skills.
• Proficient with industry technology and computers.

Responsibilities

• Open and manage service work orders and communicate with customers.
• Review inspections and estimates, presenting maintenance or repair recommendations.
• Provide accurate written estimates for labor and parts.
• Coordinate with shop foremen to schedule repairs.

Skills

Sell service work

Professional communication

Written communication

Industry tech proficiency

Job description

CSM Kenworth in Canton, OH is seeking an Entry-level Service Advisor to act as the liaison between customers and technicians, selling and scheduling needed service work for commercial trucks and equipment. You will open work orders, discuss service issues, and present clear quotes.

This role emphasizes customer service, accuracy, and teamwork within a dealership service environment. Ideal candidates will have strong writing and communication skills, be comfortable with industry technology, and