Truck Service Advisor – Customer Care & Scheduling

CSM Companies, Inc. - Kenworth; Canton (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

CSM Kenworth in Canton seeks a Service Advisor to bridge customers and the shop. You will sell and schedule service work on commercial trucks and equipment for the dealership service department, ensuring accurate communication and timely coordination.

You will review inspections, estimates, and advise on maintenance, work with technicians, and present clear quotes. Strong writing and customer service skills are essential; safety and SOPs underpin daily duties.

Qualifications

• Ability to sell service work.
• Maintain professionalism when multitasking within a fast-paced environment.
• Maintain high-quality customer service when handling difficult customers in a variety of situations.
• Excellent writing and communication skills.
• Proficient with industry technology and computers.

Responsibilities

• Create a positive initial contact with service customers
• Ensure that all service phone calls are handled professionally and expediently
• Review truck inspections, estimates, and recommend proper maintenance, repair and care
• Provide a complete and accurate written estimate for labor and parts
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Skills

Sell service work

Professional multitasking

High-quality customer service

Excellent writing and communication

Proficient with industry tech and PCs

Job description

CSM Kenworth in Canton seeks a Service Advisor to bridge customers and the shop. You will sell and schedule service work on commercial trucks and equipment for the dealership service department, ensuring accurate communication and timely coordination.

You will review inspections, estimates, and advise on maintenance, work with technicians, and present clear quotes. Strong writing and customer service skills are essential; safety and SOPs underpin daily duties.