Service Advisor

James River Equipment; Virginia; On-site; USD 45,000 - 60,000; Full time

Job summary

James River Equipment in Virginia is seeking a Service Advisor to manage customer service authorizations, communicate job start times, and provide cost estimates. You will coordinate with customers and technicians to ensure timely repairs and smooth progress updates.

The role requires strong customer service, CDK/work order system proficiency, and skilled use of Excel/MS Office, with the ability to collaborate with technicians, parts staff, and customers to close out service orders.

Qualifications

• Exceptional customer service with ability to handle high volume inquiries.
• Proficient in CDK or similar work order systems; comfortable with Excel/MS Office.
• Experience in a service department is preferred.
• Strong follow-up and communication with technicians, parts staff, and customers.

Responsibilities

• Complete customer service authorizations, identify repairs with customers and technicians, and provide cost estimates/quotes to customers.
• Ensure the customer has sufficient credit for work authorized and arrange payments.
• Communicate estimated start times and completion dates to customers, updating progress as needed.
• Assign repair times to work order segments, manage service jobs, approve technicians' service reports, and perform final inspection of machines.
• Invoice the customer, including warranty work, and review the invoice before closing the work order.

Skills

Customer service

Communication

CDK system

Excel

MS Office

Teamwork

Tools

CDK

Job description

Job Description

Day in the Life: Service Advisor

• Complete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers
• Ensure the customer has sufficient credit for work authorized and make payment arrangements as required
• Communicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repair
• Assign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians' service reports and perform final inspection of the machine
• Invoice the customer to include warranty work and review invoice with customer prior to closing work order

Need to Succeed:

• Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and online
• Computer systems use, specifically in CDK or similar work order system, Microsoft Office to include Excel, and ability to learn new systems quickly
• Previous experience in a service department is strongly preferred
• Excellent follow up with the ability to communicate well with both technicians, parts staff, and customers

Company Description

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.