Service Advisor - Customer Care & Ops Lead (Tampa)

Cummins Inc; Tampa (FL); On-site; USD 49,000 - 73,000; Full time

Job summary

Cummins Inc. in Tampa, Florida, is seeking a Service Advisor to be the primary contact for service inquiries and support needs. You will build strong customer relationships, gather critical information, and manage work orders to streamline service execution.

You will coordinate with technical teams and support warranty processes throughout the repair cycle. The role requires solid communication, problem-solving, and multitasking skills in a hands-on shop environment, with in-person work at the

Qualifications

• Strong customer service and communication skills.
• Ability to assess customer concerns and support troubleshooting.
• Proven ability to manage multiple priorities in a fast-paced service environment.
• Sound business judgment to support service operations and warranty administration.

Responsibilities

• Build strong customer relationships as the primary service contact.
• Assess concerns and gather information to enable timely resolutions.
• Create and manage work orders to streamline service execution.
• Communicate service status updates clearly to customers.
• Coordinate with technicians to expedite issue resolution.
• Support warranty and service administration and documentation.

Skills

Customer service

Communication skills

Problem-solving

Multi-tasking

Financial awareness

Education

High school diploma

Tools

Service management systems

Job description

Cummins Inc. in Tampa, Florida, is seeking a Service Advisor to be the primary contact for service inquiries and support needs. You will build strong customer relationships, gather critical information, and manage work orders to streamline service execution.

You will coordinate with technical teams and support warranty processes throughout the repair cycle. The role requires solid communication, problem-solving, and multitasking skills in a hands-on shop environment, with in-person work at the