Service Advisor – Customer-First Truck Service Pro

Premier Leasing & Rental; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Florida Kenworth in Tampa is seeking a customer service oriented Service Advisor to join our growing dealer group. The role focuses on creating a positive first contact, handling service calls, and coordinating repairs with the shop foremen.

Open work orders, discuss service issues, explain payment, and maintain communication with customers throughout the repair process. Excellent starting wage and comprehensive benefits offered.

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell service work
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis

Responsibilities

• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures
• Open work orders
• Discuss service issues with customer and create an accurate description of customer’s service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders

Job description

Florida Kenworth in Tampa is seeking a customer service oriented Service Advisor to join our growing dealer group. The role focuses on creating a positive first contact, handling service calls, and coordinating repairs with the shop foremen.

Open work orders, discuss service issues, explain payment, and maintain communication with customers throughout the repair process. Excellent starting wage and comprehensive benefits offered.