Automotive Service Advisor - Customer-Focused Growth

CSM Companies, Inc. - Kenworth; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Florida Kenworth is seeking a Service Advisor to deliver exceptional customer service and drive service sales. The role involves handling service calls, coordinating with the shop team, and ensuring accurate work orders and clear communication with customers.

The position requires flexibility to work scheduled hours and a willingness to perform additional duties as directed by the Service Manager. Comprehensive benefits are offered in a growing dealership group.

Qualifications

• Excellent customer service and communication skills required.
• Ability to sell service work and explain options to customers.
• Proficient computer skills and basic software literacy.
• Willingness to work in a dealership environment and handle weather exposure.
• Physical stamina to sit/stand and lift up to 75 lbs when needed.

Responsibilities

• Create a positive initial contact with service customers.
• Ensure all service calls are handled professionally and promptly.
• Work with shop foremen to schedule service repairs.
• Perform additional duties as required by the Service Manager.
• Follow company SOPs and maintain documentation.

Skills

Customer service

Communication

Sales

Computer skills

Job description

Florida Kenworth is seeking a Service Advisor to deliver exceptional customer service and drive service sales. The role involves handling service calls, coordinating with the shop team, and ensuring accurate work orders and clear communication with customers.

The position requires flexibility to work scheduled hours and a willingness to perform additional duties as directed by the Service Manager. Comprehensive benefits are offered in a growing dealership group.