Service Advisor

Csm Companies Group; Tampa (FL); On-site; USD 42,000 - 63,000; Full time

Job summary

Florida Kenworth in Tampa, FL is seeking a Service Advisor to provide exceptional customer service, schedule repairs, and coordinate with the shop team. The role requires handling service inquiries, documenting issues, and guiding customers through payment options.

Responsibilities include maintaining clear communication with customers throughout the repair process and ensuring all orders are accurately opened and closed.

Qualifications

• Experience in a dealership environment or customer-facing service role.
• Ability to sell service work and upsell additional repairs.
• Strong written and verbal communication skills.
• Sufficient computer skills to use service software.

Responsibilities

• Create a positive initial contact with service customers.
• Ensure that all service phone calls are handled professionally and expediently.
• Work closely with shop foremen to schedule service repairs.
• Perform additional duties as required by the Service Manager.
• Perform all required tasks in accordance with company Standard Operating Procedures.
• Open and close repair orders; document service details.

Job description

Job Details

Job Location: Tampa, FL - Tampa, FL 33619 Position Type: Full Time Education Level: High School Job Shift: Day Job Category: Customer Service Florida Kenworth is seeking a customer service focused individual to take on our Service Advisor role. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

Expected hours for this role will be 11:30 AM to 8:00 PM, Tuesday through Friday and Saturdays from 7:00 AM to 3:00 PM.

Responsibilities

• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell service work
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis